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Generic email set-up instructions

Melana Preston
Updated
In this article:

    These are generic set-up instructions using IMAP

    Email Address
    User Name
    Password
    Your case sensitive password
    Your Name
    Enter your name, or the name you wish to be seen
    Account name
    Enter a description for the account, such as My Email Account, Work, or Home


    Incoming (IMAP) Mail Server

    Host Name
    mail.tierra.net
    Protocol
    IMAP
    Port
    993
    Encryption method
    SSL/TLS
    User Name
    Password
    Your case sensitive password


    Outgoing (SMTP) Mail Server

    Host Name
    mail.tierra.net
    Port
    465
    Encryption method
    SSL/TLS
    User Name
    Password
    Your case sensitive password


    Congratulations your email is set up!

    Having connection issues

    • Provided there are no typos in filling the account configuration fields, most connectivity issues stem from mismatched Secure Sockets Layer (SSL) host information. Specifically, your email client is counting on the incoming and outgoing mail server to be secured with an SSL certificate installed on our servers for the hostname of mail.tierra.net. SSL certificates help increase security by encrypting the transmission of your email.

    To correct this issue

    • (Not recommended) Disable SSL within the email client.

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