My Apple mail emails are not sending out. What can I do?

In this article:

You're sending emails out from your Apple Mail via your TierraNet-hosted mailbox; however, the recipients are not receiving your emails. First, double-check that your domain name is pointing to TierraNet mail exchange (MX) records. You can check this by running an MX lookup on websites like whatsmydns.net or Google DNS toolbox. Your domain should be pointing to mx1/2.daemonmail.net if using our email hosting services. 

If your domain is pointing to our MX records, double-check that your Apple Mail account has the "SMTP authentication" option enabled.  You can verify that the setting is enabled by doing the following:

1. Open Apple Mail and go to Mail --> Preferences
    
2. Select the "Accounts" tab and select the Account you wish to configure. 
    
3. Make sure the "Server Settings" tab is selected. At the bottom of this screen, there is a drop-down list for Outgoing Mail Server (SMTP). Uncheck the "Automatically manage connection settings" option to expand your advanced settings. 
    
4. Select the "Authentication" option and select "Password" 
    
5. Click "Save" at the bottom right. 

If you're having this issue on your iPhone, please follow the steps below: (If this doesn't apply to you, feel free to skip this step) 
 

1. Open the Settings App 
   
   
2. Scroll down and locate and tap the 'Mail' app 
   
   
3. Tap on 'Accounts'
   
   
4. Tap the email account you are having issues with. 
   
   
5. Tap Account
   
   
6. Scroll down to 'Outgoing Mail Server' and tap 'SMTP'
   
   
7. Tap on Primary Server
   
   
8. If the username and password say “optional”, manually enter both fields (The username is the FULL email address. The password is the one specific to that email address)
   
   
9. Set 'Authentication' to 'Password' and click select Back in the top left-hand corner. 
   
   (Tap “Authentication --> tap “Password” so blue checkmark appears --> Tap “Back”)
   
   
10.  Once back on the previous screen, make sure you see “Authentication” shows “Password” to the right of it and if it does, tap “Done” on the top right corner.
    
    
11. You will now see that your SMTP server has been verified, and you’ll be taken to the previous screen (You should see the iPhone think for a second to verify the info)
    
    
12. Tap ‘Account’ to go back to account settings
    
    
13. Tap Done

Once you've enabled the SMTP requires authentication option, send out a few test emails to ensure that it is working correctly.