Melana Preston

On a Virtual Private Server (VPS) there is no maximum concurrent PHP process limit other than the limitations of your hardware. On our shared environments you are limited to 5 concurrent processes....

This indicates that the DNS record is inactive because another DNS record conflicts with it. In the case of conflicts, the record last modified takes precedence, and the other record is inactive. I...

You don't have to include a secondary email address but it is recommended. In case you forget your username or password, instructions on how to recover those items will be sent to both the primary ...

You've bought an SSL certificate, yet your website continues to appear as "not secure". In some instances, you may need to take an extra step to enforce HTTPS encryption for requests to your site. ...

Connecting your domain with an IP address requires the use of a DNS record called an "A" record. To add an A record to your domain, once logged into your account:   Log in to your account and click...

Due to the type of configuration within our hosting service file structure, subwebs are not capable of being secured by an SSL certificate for that subweb's common name.

It happens sometimes: you're making updates, and intend to change one file but accidentally update another one. If you don't keep a local backup of your site, we do have backup data available for y...

We do not offer assistance with installing SSL certificates. However, you can export your certificate and Private Key in several standard formats for easy integration with well known software.

All of our customers can download their DNS records via a zone file. A DNS zone file is a text file that defines how a domain name maps to IP addresses and other resources by listing DNS records su...

For fraud prevention purposes, we manually review and approve all new hosting accounts. This process is typically completed within 30 minutes after you sign up but, if you're anxious to get started...