I can't connect using my FTP account. What can I do?

In this article:

You might be entering your username and password when trying to access your FTP account, but you can't connect to the server! Here are a few tips and tricks to help you successfully log into your FTP account:

 Make sure your FTP account is active

As with many things in life, FTP accounts have expiration dates. To ensure your FTP account is active:

• Log into your TierraNet control panel
• Click on the Hosting tab to go to the Hosting Services Page
• On the right-hand side of your page select FTP Account Management
  
• You will then see a list of your FTP accounts along with their Active status.
  
  
• If you see the account as Inactive select Manage which will forward you to the Update FTP account settings page.
• You will then be able to update the time you wish the to have the FTP account active. You can choose from
  
  
  
  
  
• Once you've selected the Limit Duration update your password and select Update

These changes are immediate and should allow you to connect via FTP once again.

 Use your IP address

You can log into your FTP account by using your dedicated IP address. Instead of using the username yourdomain.com, you can log in using your IP address. You can retrieve your hosting IP by going to the Hosting Services page in your TierraNet account and scrolling to the bottom of your screen.

Add/Change the port number

You might be trying to connect to your FTP server without an FTP Port number or you might be wanting to connect using Port 22, which indicates connection via SFTP which we do not allow access to. Traditionally, changing or adding  Port 21 will result in a successful connection to your FTP server.