Melana Preston
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Articles
Recent activity by Melana Preston-
How to Order a Site Backup/Restore?
It happens sometimes: you're making updates, and intend to change one file but accidentally update another one. If you don't keep a local backup of your site, we do have backup data available for y...
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How do I add and/or remove DNS records for my domain?
Log into your account and click on DNS. Using the drop down menu under Select domain to manage, select the domain name you're looking to update and click the Go button. To add a new DNS recor...
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What is the difference between "POP3" and "IMAP" within my email client (Thunderbird, Outlook, etc.)?
POP3 works best for those who are planning to use a single computer all of the time. When using POP3, email is delivered to a central server, then to the email "client" program (Thunderbird, Outl...
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What are the FTP settings I should be using?
Here are the default settings for configuring your FTP client: The server or hostname should be either ftp.yourdomain.com or your IP address Your username will be your FTP account username. Y...
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What are TierraNet's MX records?
MX records, also known as mail exchange records, are DNS records that specify the mail server responsible for accepting email messages on behalf of a domain. When someone sends an email to an addre...
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I have an SSL certificate but my site is still showing up as unsecure, what can I do?
Your site is still showing up as unsecure even though you just purchased an SSL certificate. Sometimes you need to take an extra step to enforce encryption on requests to your site and you will wan...
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What are Value Added Services and how can I use them?
Value Added Services are a number of complimentary options we provide to you for having your domain registered and/or hosted with us.Please note: To take advantage of these services, your domain wi...
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What Email Services does TierraNet offer?
We offer several options for email services including: Mailbox: Mailboxes give you the full functionality of email, you can receive and send messages through your email address. In order to have a...
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I can't remember my username or password. How can I recover access to my account?
You can recover your username and/or password from our login page by clicking on the Recover online link. You will then be given the option to recover either your username or password. To recover...
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Do I need to include a secondary email address in my contact information?
You don't have to include a secondary email address but it is recommended. In case you forget your username or password, instructions on how to recover those items will be sent to both the primary ...