We realize how important web and email services are, and we are grateful to have been entrusted with your account services and information. To this end, we have extended support for a wide variety of two-step authentication methods, which can help secure your TierraNet administrative account and protect your valuable domains, as well as the website files and email services housed within your control panel.
- Log in to your TierraNet account
- Mouse over Account
- Click on Security
- Upon clicking this link, you will be shown the Account Security page where two-step authentication can be added to your account. Note: Accounts are strongly encouraged to have multiple two-step authentication methods enabled.
We offer the following 2FA methods:
Authentication is done using Public-Key cryptography. The Security Key device registers the user to our server by registering a Public Key. When authenticating, the device signs a challenge from the server using the Private Key that it holds.
Using a Security Key is better than receiving tokens via a TOTP App or pins via text message because these can be phished or intercepted. Additionally, because the credential is tied to a specific website using HTTPS, if you accidentally end up on a phishing site, your device will detect that the domain is different, and any data provided will not be valid.
Authenticator App - TOTP or Time-based One-Time Password -
An Authenticator App works by generating a one-time password using a third-party application, such as Google's Authenticator. Upon correctly submitting your username and password, a screen will prompt you asking for the token to allow for the account to be accessed.
Email Message -
Email Message two-step authentication works by submitting a one-time security PIN sent to the email address of your choosing. This pin is sent upon correctly submitting your account's username and password credentials.
Text Message two-step authentication works by submitting a one-time security PIN sent to the phone number of your choosing. (SMS-enabled numbers only. Please note message and data rates may apply.) This pin is sent upon correctly submitting your account's username and password credentials.
TierraNet will generate a set of one-time-use back-up codes when requested, which will allow access on a one-time basis in the event that a two-step authentication method is not available. (e.g.: A one-time use code may be helpful if the mobile phone configured to receive text messages is not nearby.) Please save these codes.
Having trouble receiving your PIN? Check out this article: