Purchasing an SSL certificate requires users to approve the certificate through one of a few different methods before being signed and attached to your domain. You'll find a few of the different methods to approve those certificates and how to do so below:
This vetting process is the simplest and in most cases the quickest to process. In this method, you will have to create a TXT record in your DNS Manager so that the signing authorities can verify and authenticate the purchase.
If you bought a Domain Validated SSL, you’d soon get your certificate once ownership of your domain has been approved. EV or OV certificate types would need to go through the steps for validating your organization to get your certificate files.
In this vetting process, you should have a pre-approved email address from the ones listed below:
These addresses are generated by the signing authority and cannot be modified. If you do not have access to those addresses try Creating a New Mailbox for one of the predetermined email addresses.
This verification method tends to be used by advanced users. You will need to make two new subfolders in your public directory for the domain that you are requesting the SSL certificate, and put a unique file in each subfolder. You can create these folders through Webby or through an FTP program.
If at any point you require assistance or would like to change the approval methods for your domain please, Contact Customer Support.